For a city or state government to be viable in the last decade of the 20th century, elected leaders must view modern management as a crusade. The work force must receive fair and equitable compensation, and all must be committed to constant quality improvement. Newspapers, magazines, radio and television must report the success stories and the failures. Taxpayers must understand that government services can improve, and the leaders must be held accountable. This is possible throughout the country but it will not happen unless an educated electorate demands it and the elected officials understand the stakes and urgency involved.
Robert W. Linn and Karen Flisek,
Making Government Work,
19 Fordham Urb. L.J. 681
Available at: http://ir.lawnet.fordham.edu/ulj/vol19/iss3/9